WHATSAPP CALL ANALYSIS — BUYER AND PILOT CHECKLIST

Use fictional calls first. This is a worksheet, not a completed benchmark.
Guide: https://callnerd.xyz/blog/whatsapp-call-analysis-android/

1. DEFINE THE WORKFLOW

Team / reviewer:
Decision we want the analysis to support:
Phone model / Android version:
App / version (WhatsApp Messenger, Business app or provider platform):
Incoming calls / other required call types:
Usual audio route (earpiece, headset, speaker or other):
Languages / language mix:
What staff would have to change:

2. SEPARATE THE OUTPUTS

Required: call log / recording / transcript / summary / question analysis
What each quoted feature actually includes:
Where a reviewer can inspect the supporting call passage:
Which customer actions and outcomes still need a separate working record:

3. RUN AND RECORD THE PILOT

Fictional scripts and separate answer key:
https://callnerd.xyz/resources/call-analysis-pilot-kit.txt
Keep the answer key out of the analysis input.

For each call, record:
Test reference / script / phone and app setup:
Starting condition and normal audio route:
Captured? Both speakers usable?
Upload / queue / processing result:
Important names, amounts, dates and negation correct?
Unconfirmed statements still shown as unconfirmed?
Customer questions preserved, with supporting references?
Corrections needed / reviewer / next action:

Include the actual routine: incoming call, initially locked screen,
normal audio route, required languages, and an upload connection lost
after the call then restored. Keep failed or missing records visible.
An upload-only demonstration does not prove automatic phone capture.

When checking recurring questions:
- Count a question once per call containing it.
- Keep the reviewed-call total beside the finding.
- Do not treat calls as unique customers or confirmed case outcomes.
- Compare the output with the script and human review.
- Do not turn this small rehearsal into a general accuracy percentage.

4. CHECK OWNERSHIP, RETENTION AND COST

Audio / transcript / findings storage and access:
External processors and account owners:
Source-audio cleanup and failed-processing behavior:
Retained text, reports, exports and backup handling:
Who will approve recording notices and access before real calls:
One-time setup and onboarding:
Ongoing provider, hosting, support and usage charges:
Assumed phones / call minutes / languages:

5. MAKE THE DECISION

Normal calling routine supported? Evidence:
Changes needed before use:
What remains untested or unknown:
Who approves the next step / by when:

Agree pass conditions before testing. A successful staged call does not
prove every device, language or future call will behave the same way.