REPAIR STATUS UPDATE KIT
Original Call Nerd editorial worksheet. Adapt to your approved workflow.
These templates are not tested claims of fewer calls or new customer terms.

THE FOUR-PART UPDATE
Verified stage. Next step. Customer action, if any. Next update and owner.
Keep completion estimates, confirmed collection and next-update times separate.

JOB RECORD
Job reference:
Verified stage / checked by / checked at:
Blocker:
Completion estimate / source / provisional or confirmed:
Customer action required:
Last update / channel / time / what was said:
Next update / owner / due time / backup:
Customer deadline or concern:

WORDING TO ADAPT
Diagnosis: We are still checking the fault. We will update you by [time]
with the findings or the next check. The repair plan is not confirmed yet.

Approval: We sent the proposed work and quote to [agreed channel]. We are
waiting for approval before starting that work. Would you like it explained
or resent? Check that the quote was actually sent before using this wording.

Parts: The part was ordered on [date]. The supplier estimates [window],
which is not confirmed. We still need to fit it and test the repair.
We will update you by [time]. If there is no estimate, say that instead.

Repair: The repair is in progress. The next step is [verified work/testing].
Collection is not confirmed yet. [Name] will update you by [time].

Testing: The repair work is finished. We are completing [recorded check]
before confirming it is ready. We will contact you by [time].

Ready: Job [reference] is ready for collection at [confirmed arrangement].
[Explain the agreed collection/payment requirements].

Missed update: We said we would update you [time] and did not. I am sorry.
The verified position is [facts]. [Name] owns the next check and will
contact you by [time]. Confirm the owner has accepted the commitment.

REVIEW LOG
Call reference / repair stage:
Last promised update / on time, overdue or unknown:
What customer said was missing:
Observed facts / possible explanation / unknowns:
Action / owner / review date:

Attempted contact, sent message, confirmed receipt and reply are distinct.
Use minimal identifying detail in messages and check the correct recipient.
Live repair status belongs in your job record; Call Nerd is not a job tracker.

Guide: https://callnerd.xyz/blog/repair-status-update-messages/